Frequently Asked Questions

VaultSio is a smart expense tracking app that helps you manage your personal finances. Track expenses, create budgets, analyze spending patterns, and achieve your financial goals—all in one beautifully designed app available for iOS and Android.

Yes! VaultSio offers a free version with core features including manual transaction tracking, basic budgeting, and simple reports. Premium features like cloud sync, advanced analytics, and receipt scanning are available through our Premium subscription.

VaultSio is available for:

• iOS (iPhone and iPad) - Requires iOS 14.0 or later
• Android - Requires Android 8.0 or later

Yes! Cloud sync is available with VaultSio Premium. Your data is securely synced across all your devices in real-time. Free users can export and manually transfer their data between devices.

Currently, VaultSio focuses on manual transaction entry and receipt scanning for maximum privacy and security. We do not connect directly to bank accounts. This approach gives you complete control over your financial data and ensures it stays private.

Yes! Premium users can use our advanced OCR (Optical Character Recognition) technology to scan receipts and automatically extract transaction details like amount, date, merchant, and category. Simply take a photo and VaultSio does the rest.

Free users can create up to 3 budgets. Premium users enjoy unlimited budgets, allowing you to track spending across as many categories as you need.

Absolutely! Your data security is our top priority:

• All data is encrypted locally on your device
• Cloud sync uses AES-256 encryption
• Data is encrypted in transit with TLS 1.3
• Optional app lock with Face ID / Touch ID
• We never sell your data to third parties

Yes! VaultSio supports biometric authentication including Face ID (iOS), Touch ID (iOS), and fingerprint authentication (Android). Enable it in Settings → Security → App Lock for an extra layer of protection.

Local data is deleted when you uninstall the app. If you're a Premium user with cloud sync enabled, your data remains in the cloud and can be restored when you reinstall. We recommend exporting your data before deletion if you want to keep a backup.

VaultSio Premium is available in two plans:

• Monthly: $4.99/month
• Annual: $39.99/year (save 33%)

Prices may vary by region. Check the app for exact pricing in your currency.

Subscriptions are managed through your app store account:

• iOS: Settings → [Your Name] → Subscriptions → VaultSio → Cancel Subscription
• Android: Play Store → Menu → Subscriptions → VaultSio → Cancel Subscription

Your Premium features remain active until the end of your billing period.

Refund requests must be submitted directly to Apple or Google, as they process all payments. Apple and Google have their own refund policies. You can typically request a refund within 48 hours of purchase through your app store account.

Yes! New users get a 7-day free trial of VaultSio Premium. Try all Premium features risk-free. You can cancel anytime during the trial period and won't be charged.

Try these steps:

• Update to the latest version of VaultSio
• Restart your device
• Clear app cache (Settings → Apps → VaultSio → Clear Cache)
• Ensure you have enough storage space
• Contact support if the issue persists

Check these common causes:

• Ensure you're connected to the internet
• Verify you're logged into the same account on all devices
• Check that your Premium subscription is active
• Force close and reopen the app
• Toggle sync off and on in Settings

On the login screen, tap "Forgot Password?" and enter your email address. We'll send you a password reset link. Follow the instructions in the email to create a new password.